Privacy policy

1. Information We Collect

Personal Information

When you visit our website or make a purchase, we collect certain personal information, including:

  • Name
  • Email address
  • Billing and shipping address
  • Phone number
  • Payment details (processed securely via third-party payment gateways such as Shopify Payments or PayPal)
  • IP address, browser type, and device information

Non-Personal Information

We may also collect non-identifiable information through:

  • Cookies and tracking technologies that personalize content, enable website functionality, and help us analyze performance.
  • Analytics tools (Google Analytics, Meta Pixel, etc.) to improve user experience and marketing performance.

You can manage cookie preferences via your browser settings.

2. How We Use Your Information

We use the collected information to:

  • Process and fulfill orders
  • Communicate with you about your orders or account
  • Improve our website, services, and product offerings
  • Send marketing communications (only if you have opted in)
  • Comply with legal or tax requirements

We do not sell, rent, or trade your personal data.

3. Sharing Your Information

We only share your personal data with trusted service providers for legitimate business purposes:

  • Payment processors (Shopify Payments, PayPal, Stripe)
  • Shipping partners to deliver your orders
  • Analytics and marketing services (e.g., Google Analytics, Facebook Ads)
  • Legal authorities when required by law

All partners are bound by confidentiality and data protection agreements.

4. Data Security

We take appropriate measures to protect your personal data, including:

  • SSL encryption on checkout and account pages
  • Secure servers and limited access controls
  • No storage of raw payment details on our systems

While we strive for the highest security, no system is completely immune to breaches.

5. Your Data Protection Rights

Depending on your location, you may have the right to:

  • Access – Request a copy of your personal data
  • Rectify – Correct inaccurate or incomplete information
  • Erase – Request deletion of your data
  • Object – Restrict or object to specific data processing
  • Portability – Request transfer of your data to another provider
  • Opt-out – Withdraw consent for marketing at any time

To exercise your rights, contact us at support@soulstonehouse.com with the subject line “Privacy Request”.

6. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Request to know what personal data we collect and how it’s used
  • Request deletion of your personal information
  • Request to opt-out of data sale (we do not sell personal information)

Submit your request by emailing support@soulstonehouse.com with the subject line “CCPA Request”.

7. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill your order and provide customer support
  • Comply with legal obligations
  • Resolve disputes and enforce our agreements

When no longer needed, your data is securely deleted or anonymized.

8. International Data Transfers

As we operate globally, your data may be transferred to and processed in countries with different data protection laws (e.g., the United States).
We ensure such transfers comply with international standards and are securely handled.

9. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience.
Types of cookies include:

  • Necessary Cookies – Enable basic site functionality (shopping cart, checkout, login)
  • Performance Cookies – Measure and improve site performance
  • Advertising Cookies – Deliver relevant ads and track ad effectiveness

You can opt-out of cookies in your browser or via the cookie banner on our site.

10. Children’s Privacy

Our website is not intended for children under 13 years old.
We do not knowingly collect personal data from minors.
If you believe we have collected such data, contact us immediately for removal.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in practices or legal requirements.
The updated version will be posted here with a new “Effective Date.”
We encourage you to review this page regularly.

12. Contact Us

If you have questions, feedback, or wish to exercise your data rights, please contact:
SoulstoneHouse
📧 Email: support@soulstonehouse.com
📞 Phone: +64 021 760 807
🏠 Address:Flat 12, 20/F, Ho King Commercial Centre, 2–16 Fa Yuen Street, Mong Kok, Kowloon, Hong Kong