Terms of service
Overview
This website is operated by SoulStoneHouse. Throughout the site, the terms “we”, “us”, and “our” refer to SoulStoneHouse.
By accessing our website or purchasing from us, you agree to be bound by the following Terms of Service.
Eligibility
By using this website, you confirm that you are at least the age of majority in your jurisdiction, or have received consent from a legal guardian.
Product Information
We strive to display product descriptions, images, and pricing as accurately as possible. However, slight variations in color, size, or appearance may occur due to natural materials, screen settings, or manufacturing differences.
Orders & Payments
All prices are listed in the currency displayed at checkout. We reserve the right to refuse or cancel any order if fraudulent activity, pricing errors, or system issues are suspected.
If an order is cancelled after payment, a full refund will be issued.
Shipping & Delivery
Shipping times and availability are outlined in our Shipping Policy. We do not guarantee delivery dates, as delays may occur due to carrier operations, customs processing, or external factors beyond our control.
Returns & Refunds
Our return and refund terms are detailed in our Refund & Return Policy, which forms part of these Terms of Service.
Intellectual Property
All content on this website, including text, images, logos, and graphics, is the property of SoulStoneHouse and may not be used or reproduced without prior written permission.
Limitation of Liability
We are not liable for damages resulting from misuse of our products or failure to follow care instructions.
Nothing in these Terms limits your statutory consumer rights under applicable laws.
Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws applicable in the jurisdiction of our business operations.
Changes to Terms
We reserve the right to update or modify these Terms of Service at any time. Changes will take effect immediately upon posting on this page.
Contact Information
If you have any questions about these Terms of Service, please contact us at:
Tel: +86 17720579790Email:support@soulstonehouse.com
Address:Flat 12, 20/F, Ho King Commercial Centre, 2–16 Fa Yuen Street, Mong Kok, Kowloon, Hong KongService
Time: Mon – Fri (Response within 24 hours)